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Privacy policy

Last updated: 20 July 2026

1. Data controller

The data controller is the host of Czarna Góra Resort Apartament Bormio 25, Na Skarpie 10, Budynek Bormio 25, 57-550 Sienna (Stronie Śląskie municipality, Poland).

  • Phone: +48 601 679 118
  • E-mail: kontakt@apartamentbormio25.pl
  • Postal address: Na Skarpie 10, Budynek Bormio 25, 57-550 Sienna

For questions about personal data, a phone call is the fastest way to reach us.

2. What data we process

This site is a showcase of a single apartment. There is no booking form and no user account here, so we collect very little data ourselves.

  • Contact with you: if you call or e-mail us, we process your phone number or e-mail address and the content of your message in order to reply and agree on dates. Basis: our legitimate interest, and performance of a contract once you book.
  • Booking: reservations are handled through Booking.com. Booking data is processed there by Booking.com as a separate controller under its own privacy policy. The booking button takes you to that service.
  • Technical data: standard hosting server logs (IP address, date and time of the request, browser type) created on every visit and used for security and diagnostics.
  • Chat on the site: described in section 3.

3. Chat (virtual concierge)

The site runs a chat that answers questions about the apartment. Most answers come from a local list of questions and never leave your browser. If a question goes beyond that list, the content of your message is sent to an external AI provider, which generates the answer and returns it to the page.

We do not collect personal data in the chat and we ask you not to enter any. Please do not type your full name, phone number, address, document number or payment details. If you need to share such information, call +48 601 679 118.

  • Only the text you type in the chat window, together with a short conversation context, is sent to the AI provider.
  • We keep no conversation database of our own: the chat history is stored locally in your browser and you can delete it at any time (section 4).
  • The chat is an information tool. No contract is concluded and no reservation is confirmed through it.

4. Cookies and browser storage

We use no cookies for advertising profiling. The only cookies we ask about are analytics cookies, and they are set only after you agree (section 5).

  • Local browser storage (localStorage) is used to remember your chat conversation so that it does not restart after a page refresh, and to store your decision about analytics cookies. This data stays on your device. You can remove it by clearing site data in your browser settings.
  • Embedded content (maps, fonts) may set its own cookies and data on the providers' side, which is beyond our control. See section 6.

5. Visit statistics (Google Analytics 4)

We want to know which content is useful and how guests find us, so we use Google Analytics 4. The tool is provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

What we collect: the number and time of visits, the pages viewed, the source of the visit (search engine, link, typed address), an approximate location at country or city level, device type, operating system, browser and language. This tool does not collect your name, e-mail address or the content of your chat conversation.

How we keep it minimal: IP anonymisation is switched on (Google shortens the IP address before storing the data) and we use Consent Mode v2. Until you agree, every consent category is set to "denied" and the Google script is not loaded at all, so your browser does not connect to Google Analytics servers. Advertising signals and ad personalisation are switched off.

Legal basis: your voluntary consent, Article 6(1)(a) GDPR. The consent really is voluntary: declining blocks nothing and the site works exactly the same.

Withdrawing consent: click "Cookie settings" in the footer of any page at any time. The banner reappears and you can change your decision. Withdrawal applies going forward and does not affect the lawfulness of data collected before it.

How long: your decision (accept or decline) is stored in your browser for 12 months, after which we ask again. Google Analytics cookies last up to 24 months, and data in Google reports is retained for 14 months.

Transfers and details: the data may also be processed outside the European Economic Area, on the terms described by Google. See the Google privacy policy and the page on how Google uses data from partner sites.

6. Content embedded from other services

We embed external material on the site. Opening it means your browser connects to those providers' servers, which may receive your IP address and device information.

  • Google Maps: an embedded location map and a link to our Google Maps business profile (Google Ireland Limited).
  • Czarna Góra Resort trail map: winter and summer map images loaded from czarnagora.pl.
  • Google Fonts: the typefaces used on the site are loaded from Google servers.
  • Booking.com: the booking button leads to that external service.

Data processing on those providers' side is described in their own privacy policies.

7. How long we keep data

  • Correspondence and stay arrangements: until the matter is closed, then for the limitation period of claims.
  • Server logs: for the period set by the hosting provider, usually several months up to about a year.
  • Chat history: in your browser storage, until you clear it.

8. Recipients of data

Data may reach only the parties we need in order to run the site and host guests: the hosting provider, the AI provider behind the chat, Google as the provider of visit statistics (after your consent), the Booking.com reservation service, and our mail and telephone operators. Each of them processes data within its own scope and terms.

9. We do not sell data

We do not sell, rent or share data for marketing purposes. We do not build guest profiles and we do not carry out automated decision making that would produce legal effects for you.

10. Your rights

Under the GDPR (Regulation 2016/679) you have the right to:

  • access your data and obtain a copy of it,
  • rectify data that is inaccurate or incomplete,
  • erase data when there is no basis for further processing,
  • restrict processing,
  • data portability, where we process data based on a contract or consent,
  • object to processing based on legitimate interest,
  • withdraw consent at any time, without affecting the lawfulness of processing before withdrawal,
  • lodge a complaint with the President of the Personal Data Protection Office in Poland (ul. Stawki 2, 00-193 Warszawa).

To exercise these rights, call +48 601 679 118 or write to kontakt@apartamentbormio25.pl.

11. Changes to this policy

We update this policy whenever the way the site works changes, for example after an analytics tool is added. The current version is always available at this address and the date of the last change is shown at the top of the page.

Bormio 25Czarna Góra Resort

Czarna Góra Resort Apartament Bormio 25

Na Skarpie 10, Budynek Bormio 25
57-550 Sienna (Stronie Śląskie municipality)

Apartment by the slope in Czarna Góra Resort, with a sauna in the building, for 4 guests. Pet friendly stay.

Offers

  • Apartment with sauna
  • Pet friendly stay
  • Apartment by the slope
  • Bike Park stay
  • Bormio 25 apartment by the slope in Sienna

Contact

  • +48 601 679 118
  • kontakt@apartamentbormio25.pl
  • Host Piotr
  • Booking
  • Privacy policy
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